After Sales Service from SMART is committed to keep your business running. If there is one thing you do not want in daily business, it is defect or failure in your equipments. SMART after Sales Service gives you what you need most in a situation like this- Fast and competent help. Extra-fast is normal for us. Faults and failures only become a real problem when it takes too long to find a solution. It is precisely at this point that we provide our support: You can depend on us not only for high quality but also for speed.
To handle these highly service oriented products, we have a team of trained & experienced engineers, administrative personnel and other support staff who assist us to look after the entire pro sales process. They are well informed with latest technology and the changing market trends, which help in delivering as per the emerging industry demands.
In order to keep our team members updated with advanced techniques, we also organize seminars and workshops after regular time interval. This improves their industry knowledge as well as benefits the company by improving the service scale.
A strong customer service policy can make a huge difference in the success of a business. By implementing and maintaining policies and procedures that encourage strong ties with clients while still protecting the interests of the company, the process of keeping customer defection to a minimum while continuing to expand the client base is simplified. While the exact nature of a customer service policy will vary from one business to another, there are a few basic factors that should be considered in any setting.
Here we have immense pleasure in sharing that SMART is handling Service Database of more than 1500 ECRs, 1000 Note Counting Machine, 2000 POS Terminals, over 800 Multi function KIOSK, CTS , QMS, Passbook Printer and much more. All these define our well executed Service Policy which further helps in creating new Sales.